Privacy notice
How we handle your data on aminoklinika.si
Last updated: November 2026
Controller
AminoKlinika is operated by FIZIS podjetje za fizioterapijo, posredovanje, trgovino in storitve d.o.o., Cesta proletarskih brigad 79, 2000 Maribor, Slovenia (company reg. no. 5583217000, tax no. 49257757). For any question about personal data, write to info@fizis.si or call +386 31 603 763.
What we collect and why
We collect personal data only when you send it to us through the contact or booking form: name, phone number, e-mail address, preferred appointment, type of visit and your message. We use it solely to answer your enquiry and arrange an appointment.
The legal basis is your consent, given by ticking the box on the form (GDPR Art. 6(1)(a)), and steps taken at your request before entering into a contract (Art. 6(1)(b)). If you mention health information in your message, we process it on the basis of your explicit consent (Art. 9(2)(a)) and only to arrange treatment. Please write no more than is needed for that.
How long we keep it
Form messages reach us by e-mail, and a copy is stored on our server. We keep them as long as needed to reply and arrange the appointment, for no more than 12 months. If you become our patient, the statutory retention periods for medical records apply to your treatment data.
Who receives your data
We do not sell your data or pass it to third parties for advertising. The site is hosted by the Slovenian provider Domenca d.o.o., which stores the site files and e-mail in the EU as our processor. Videos are embedded from Vimeo in do-not-track mode, in which Vimeo sets no tracking cookies; when the player appears on the page, Vimeo (USA) receives your IP address and technical browser data.
Visit statistics and cookies
We count visits with Plausible Analytics, which we host ourselves (stats.bigec.si). It sets no cookies, stores no IP address or other personal identifier, and records only aggregate figures (pages visited, referring site, country, device type). The legal basis is our legitimate interest in knowing how the site is used (GDPR Art. 6(1)(f)). The site uses no advertising or tracking cookies, so no cookie banner is shown.
Your rights
You may at any time request access to your data, its correction or erasure, restriction of processing and data portability, and you may object to processing. You may withdraw your consent at any time; this does not affect processing carried out before the withdrawal. Send your request to info@fizis.si. If you believe we handle your data incorrectly, you may lodge a complaint with the Slovenian Information Commissioner (www.ip-rs.si).